1. What kind of comments are you looking for?
We are interested in articulate, well-informed remarks that are relevant to the article. We welcome your advice, your criticism and your unique insights into the issues of the day.
To be approved for publication, your comments should be civil and avoid name-calling.
Our standards for taste are reflected in the articles we publish in the newspaper and on BellaVista.ngo; we expect your comments to follow that example. A few things we won't tolerate: personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by dashes), commercial promotion, impersonations, incoherence and SHOUTING.
2. Why do you moderate readers' comments?
Our goal is to provide substantive commentary for a general readership. By screening submissions, we have created a space where readers can exchange intelligent and informed commentary that enhances the quality of our news and information.
While most comments will be posted if they are on-topic and not abusive, moderating decisions are subjective. We will make them as carefully and consistently as we can. Because of the volume of reader comments, we cannot review individual moderation decisions with readers and generally cannot alter a comment once it is posted.
3. How do I write a comment?
The first time you write a comment, you will be asked to complete a quick registration process. It should take you no more than one minute.
You will be asked for a display name and your location. Both of these items will be displayed publicly on BellaVista.ngo.
If you are writing a comment, please be thoughtful, civil and articulate. In the vast majority of cases, we only accept comments written in English; foreign language comments will be rejected.
4. Why are comments closed on an article?
The vast majority of comments are reviewed by a human moderator. Because of this, the number of comments that we are capable of moderating each day is limited. Typically, comment threads are open for 180 days. After that point, we move to newer articles. It is unfortunate that some of these discussions do not have the chance to further evolve, but the benefit is that we're able to host a civil comments section.
5. Why do I have to register?
We ask you to complete the simple BellaVista.ngo registration process to ensure that you are a "real" person and that you accept our terms and conditions. The registration process serves to facilitate the development of our online community, and ensure that members take responsibility for their writings.
6. When and where will my comment be displayed?
Since comments are moderated, they do not appear on the site until they have been approved. Comments are typically posted faster during business hours. Moderation can be less frequent in the evening and on weekends. Comments by Verified Commenters appear on the site without prior moderation. Comments are displayed directly below articles and blog posts. We reserve the right to display comments in a variety of ways, including within the text of articles or in advertisements.
7. Do you edit comments?
No. Comments are either approved or rejected. We reserve the right to edit a comment that is quoted or excerpted on BellaVista.ngo or on our affiliate blogs. In those cases, we may fix spelling, grammar or punctuation.
8. What are Bella Vista Picks?
Bella Vista Picks are a selection of comments that represent a range of views and are judged the most interesting and thoughtful. In some cases, Bella Vista Picks may be selected to highlight comments from a particular region, or readers with first-hand knowledge of an issue.
9. I found an inappropriate comment. What do I do?
Click Flag next to the comment, select the reasons you believe it should be removed and submit the report. Our moderation staff will review the comment again.
10. Should I use my real name when making a comment?
Using your real name is not required, but it is encouraged — we have found that people who use their names carry on more engaging, respectful conversations. We recommend against posting your full email address, for security reasons.
Note: We no longer require Verified Commenters to use their real names. For more information, see the Verified Commenters FAQ.
11. What about criticism of Bella Vista?
We welcome strong opinions and criticism of our work, and do not hesitate to approve critical comments. However, personal attacks against our staff will not be permitted, and any criticism should relate to the article in question. Generally, we will not allow comments to become bogged down with discussions of our moderation policies, and we will moderate accordingly.
12. Why didn't I get my confirmation email?
The confirmation email is sent automatically, but it may take a little while before it arrives in your Inbox. Also, you may want to make sure that we have your current email address associated with your registration. To check this, please go to www.bellavista.ngo/contact-us/ in the My Account area. If the confirmation email was sent to an outdated address, or you did not receive it after 24 hours, please contact us.
If you think you are having problems receiving email from BellaVista.ngo, please contact Customer Care.
13. Can I use a different display name for some comments?
You are free to change your display name, but these changes will apply to all of your past comments.
14. Should I post new information about an article? What if I see an error in a post or article? What is the best way to suggest a correction?
We appreciate it when readers and people quoted in articles or blog posts point out errors of fact or emphasis and will investigate all assertions. These suggestions should be sent by email to firstname.lastname@example.org . Many of our blogs provide specific email addresses for feedback and corrections. To avoid distracting other readers, we won't publish comments that suggest a correction. Instead, corrections will be made in a post or at the top of an article.
15. What if I have more questions?
If you have additional questions regarding comments on BellaVista.ngo, please contact us.